This policy explains where we deliver, how long delivery takes, what it costs and how you can pay. It applies to every order placed on our website.
Where we deliver
We deliver to Pakistan, the United States, the United Kingdom, Canada, the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. At checkout, choose the country your order is going to: prices, delivery charges and payment options are then shown for that country, in its currency.
Delivery times and charges
| Region | Delivery time | Delivery charge | Free delivery over | Cash on delivery |
|---|---|---|---|---|
| Pakistan | 2–5 working days | PKR 250 | PKR 15,000 | Available |
| United States Your region | 7–10 working days | USD 15.00 | USD 150.00 | Not available |
| United Kingdom | 7–10 working days | GBP 12.00 | GBP 120.00 | Not available |
| Canada | 8–12 working days | CAD 20.00 | CAD 200.00 | Not available |
| Gulf (GCC)United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman | 4–7 working days | AED 35.00 | AED 500.00 | Available |
Charges are in each region’s currency.
- Delivery times are estimates in working days, counted from the day after your order is confirmed. Public holidays aren’t included.
- Free delivery is applied automatically at checkout once your order reaches the amount shown for your region.
- During sales and new collection launches, orders can take a few extra days to leave us. If your order is delayed, we’ll let you know.
Paying for your order
The ways you can pay depend on where your order is delivered:
- Pakistan and the Gulf (GCC): visa,master,upi cards via payfast, bank transfer or cash on delivery.
- The United States, the United Kingdom and Canada: visa,master,upi cards via payfast or bank transfer.
For cash on delivery, please keep the exact amount ready for the courier. We may call or message you to confirm a cash on delivery order before we send it. Orders paid by bank transfer are sent once the payment reaches us.
Customs duties and taxes
Orders delivered outside Pakistan may be charged import duties or taxes by the destination country. These aren’t included in our prices or delivery charges, and are paid by the recipient when the courier or customs asks for them. If a parcel is refused or not collected because duties weren’t paid, it may come back to us; once it arrives, we’ll refund the value of the items, less the original delivery charge and any return costs.
Tracking your order
We’ll email you when your order is on its way, with tracking details where the courier provides them. If you have an account, you can also follow your order in My account.
Delivery address and missed deliveries
Please check your address and phone number carefully at checkout, as the courier may call to arrange delivery. Once an order has been sent, we can’t change the delivery address. If the courier can’t deliver after their attempts, the parcel comes back to us and we’ll contact you to arrange delivery again, which may carry a further delivery charge.
Damaged or missing items
If your parcel arrives damaged or something is missing, contact us within 48 hours of delivery with your order number and photos, and we’ll put it right. Our Refund Policy explains how replacements and refunds work.
Questions
For anything about delivery, contact customer care by email at reach@onebillionstyles.com or on WhatsApp at +92 337 1016937. Please include your order number if you have one.