These terms apply when you use our website and when you buy from us. Please read them before you place an order. Our Shipping Policy and Refund Policy are part of these terms, and our Privacy Policy explains how we use your personal information.
About us
This website is run by onebillionstyles (“we”, “us”, “our”). You can contact customer care by email at reach@onebillionstyles.com or on WhatsApp at +92 337 1016937.
Using our website
- To place an order, you must be at least 18 years old, or have the permission of a parent or guardian.
- If you create an account, keep your password private. You’re responsible for orders placed through your account.
- Please don’t misuse our website, for example by trying to get into parts of it you’re not meant to, copying it with automated tools or placing fake orders.
Our products
We show our pieces as accurately as we can. Colours can look slightly different on screen than in real life, and handcrafted details such as embroidery, prints and dyes can vary a little from piece to piece. These small differences are part of the craft and aren’t faults.
Measurements in our size guide are approximate. Unstitched fabric is sold in the lengths described on each product page. All pieces are subject to availability.
Prices and currencies
- Prices are shown in the currency of the country you’re browsing from. At checkout, prices, delivery charges and payment options follow the country your order is delivered to.
- Prices in currencies other than Pakistani rupees (PKR) are set by us and can change from time to time. The price that applies is the one shown at checkout when you place your order.
- Delivery charges are shown at checkout. Orders delivered outside Pakistan may be charged import duties or taxes by the destination country, which aren’t included in our prices (see our Shipping Policy).
- If we find an obvious mistake in a price after you’ve ordered, we’ll contact you before sending your order. You can then choose to go ahead at the correct price or cancel for a full refund.
Placing an order
When you place an order, we’ll email you to confirm it. Our agreement with you starts when we confirm your order. We may call or message you to confirm a cash on delivery order before we send it.
We may decline or cancel an order, for example if a piece is out of stock, a price is wrong, we can’t deliver to your address or a payment can’t be verified. If you’ve already paid, we’ll refund you in full.
Payment
The ways you can pay depend on the country your order is delivered to:
- Pakistan and the Gulf (GCC): visa,master,upi cards via payfast, bank transfer or cash on delivery.
- The United States, the United Kingdom and Canada: visa,master,upi cards via payfast or bank transfer.
Online payments are processed securely by our payment provider. Orders paid by bank transfer are sent once the payment reaches us. For cash on delivery, please pay the courier the full amount when your order arrives.
Delivery
We deliver to Pakistan, the United States, the United Kingdom, Canada, the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. Delivery times are estimates. Our Shipping Policy explains delivery times and charges, tracking, customs duties and what happens if a delivery is missed. Your order is your responsibility once it has been delivered to the address you gave us.
Exchanges, returns and refunds
You can exchange or return eligible pieces, and cancel an order before it’s sent, as explained in our Refund Policy. If a piece arrives faulty or isn’t what you ordered, we’ll put it right.
Offers and discount codes
Offers and discount codes have their own conditions, which we show with the offer. Unless we say otherwise, they can’t be combined, exchanged for cash or used on orders already placed. We may end an offer at any time, but this won’t affect orders we’ve already confirmed.
Newsletter and messages
If you subscribe, we’ll send you new arrivals, stories and offers by email and/or WhatsApp, as you choose. You can unsubscribe at any time. Our Privacy Policy explains how we use your details.
Reviews and content you share
If you post a review or other content on our website, it must be honest, lawful and your own. You allow us to show it on our website and social media. We may remove content that breaks these rules.
Our designs and content
Our designs, prints, photographs, text, logos and the onebillionstyles name belong to us or to those who licensed them to us. You may not copy them or use them for commercial purposes without our written permission.
Our responsibility to you
If we break these terms or don’t use reasonable care and skill, we’re responsible for loss or damage you suffer that is a foreseeable result of it. We’re not responsible for loss that wasn’t foreseeable, for business losses, or for delays or problems caused by events outside our control, such as courier or customs delays, strikes, natural disasters or internet outages. If such an event affects your order, we’ll let you know and do what we can to limit the delay.
Nothing in these terms limits our responsibility where the law doesn’t allow it, including for death or personal injury caused by our negligence, or for fraud.
Law and disputes
These terms are governed by the laws of Pakistan, and the courts of Pakistan can deal with any dispute. If you live in another country, you keep the protection of the consumer laws of that country that can’t be excluded, and you can also bring a claim in your local courts where those laws allow it. If you have a problem, please contact us first: most things can be put right quickly.
Changes to these terms
We may update these terms from time to time, for example when the law or the way we work changes. The terms on our website when you place an order are the ones that apply to it.
General
If a court decides that part of these terms can’t be enforced, the rest still applies. If we don’t enforce a right straight away, we can still enforce it later.
Questions
If you have a question about these terms, contact customer care by email at reach@onebillionstyles.com or on WhatsApp at +92 337 1016937.